Terms & Conditions

DEFINITIONS

“Online shoppers” refers to our customers who buy goods from us online over the internet using a web browser.

“we”, “us”, “our” and “LRS Online” refers to LRS Online (Pty) Ltd.

“you” refers to you, our customer, who buys from us online.

“PAXI” means PAXI a division of Pep a division of Pepkor Trading (Pty) Ltd (Registration Number 1958/003362/07), a private company registered in accordance with the laws of the Republic of South Africa with registered address at 36 Stellenberg Road, Parow Industria.

“PAXI Pin” means the password sent by LRS Online to the cellphone number you have provided to us in order to collect your order at the PAXI Collection Point.

“PAXI Collection Point” means the Collection Point you have chosen which is a Pep, Pepcell, Pephome, Shoe City or Tekkie Town Store.

“Customer-Attributed Returns” refers to product returns that result from decisions, errors, or actions taken by the customer rather than a product defect, misrepresentation by the seller, or any issue on the part of the e-commerce platform or manufacturer. Common reasons for customer-attributed returns include ordering the wrong size, colour, or design; changing one’s mind after purchase; inputting incorrect shipping details; or misunderstanding product details.

Promoter: A customer who refers others to make a purchase using their unique referral link.

Friend: A customer who is referred by a promoter to make their first purchase using the promoter’s referral link.

LRS Rewards Club refers to the loyalty program offered by LRS Online, which allows customers to earn points for certain actions (e.g., purchases, reviews, referrals, etc.), and redeem those points for rewards such as discounts or in-store credit.

1. GENERAL

These are the terms and conditions that apply when you use our website to buy goods from us (“Terms and Conditions”). The Terms and Conditions must be read together with the Privacy Policy, Exchanges and Refund Policy and Lay-By Policy. Those terms and conditions are incorporated into these terms by reference.

1.1 These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).

1.2 These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –
1.2.1 May limit the risk or liability of LRS Online; and/or
1.2.2 May create risk or liability for the user; and/or
1.2.3 May compel the user to indemnify LRS Online; and/or
1.2.4 Serves as an acknowledgement, by the user, of a fact.

1.3 Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.

1.4 If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask LRS Online to explain it to you before you accept the Terms and Conditions or continue using the Website.

1.5 Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or LRS Online in terms of the CPA.

1.6 LRS permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.

1.7 These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of Goods, and the use of the Website.

1.8 These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”), including without limitation each user who registers as contemplated below (“registered user”). By using the Website and by clicking on the “Sign Up”/ “Login” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

2. ACCEPTANCE

When you buy goods from us, you agree to and accept all our terms and conditions. You also agree that we may send invoices to you electronically.

3. YOUR ONLINE PROFILE AND PERSONAL INFORMATION

3.1 When you register as an online shopper, you will have to create an online profile. This includes selecting a username and password. You will be asked for your credentials (your username and password) every time that you shop online with us. It is your responsibility to keep your credentials private and secure and not share them with anyone. Only authorised users may access their online profile with their credentials. We accept no liability for any damages or losses that you may suffer from the unauthorised use of your profile.

3.2 When you shop our goods online using our website, you give us your consent to collect and process your personal information, which we have to do in order to (for example) create and manage your account, process your payment, fulfil your order, communicate with you and deliver your goods. If you do not want us to collect and process your personal information, you should not register as an online shopper or shop with us online, as we will not be able to provide you with goods or services. Please refer to our Privacy Policy for more information on how we process, share and protect your personal information and your rights regarding your personal information.

3.3 For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access.

3.4 You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.

3.5 You agree to notify LRS Online immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.

3.6 By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions. LRS Online (Pty) Ltd will not be held liable for any consequences arising from transactions made by users below the age of 18 (eighteen) under the assumption of having parental consent.

3.7 You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).

3.8 You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

3.9 You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Company representative.

4. GOODS AND PRICING

4.1 Goods subject to availability: All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible. Goods are only available for delivery in South Africa.

4.2 Price: The stated prices on our website are in South African Rand and are only valid and effective in South Africa.

4.2.1 Pricing Errors
We take every reasonable effort to ensure that the pricing on our website is accurate. However, in the event of a pricing error—whether due to system errors, typographical mistakes, or human error—LRS Online reserves the right to correct or cancel any orders placed at the incorrect price.

If a product is listed at an incorrect price, we are not obligated to honor the incorrect price and will notify you of the error as soon as possible. In such cases, you will have the option to proceed with the purchase at the corrected price or cancel the order for a full refund.

4.3 Display: We will use our best efforts to accurately display the goods, specifically regarding their colour, description and price. Please remember however that the way you see the goods is also dependent on the device that you are using to access our websites or apps. We cannot guarantee that the goods you receive will look exactly as you have seen it.

4.4 Order completion: We will indicate the acceptance of your order by delivering the goods to you, or allowing you to collect it. Only at that point will your order be complete and an agreement of sale between you and us come into effect (the “Sale”). This is regardless of any communication from us stating that your order or payment has been confirmed. We will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amounts already paid. Adding goods to a wish list or placing it in an online shopping cart/bag without completing the purchase process (“checking out”) does not constitute a valid order, so we may remove the goods from your online bag/cart if stock is no longer available and change the price of the goods without notice to you. You cannot hold us or any third party seller liable if the goods are no longer available, or the price has changed when you check out or try to check out at a later stage.

4.5 Order cancellation by us: We reserve the right to not process an order or to cancel an existing order (partially or completely):
4.5.1 If we suspect that you have engaged in any of the following activities on our website—abusing the platform, intercepting data, committing fraud, hacking into our systems, or creating multiple user profiles to exploit promotions or offers intended for one-time use—we reserve the right to take appropriate action. This may include blacklisting you in our database, deleting your profile, and suspending or terminating your access to our website. We accept no liability for any consequences arising from such actions.
4.5.2 In the event of an error—whether due to system malfunctions, product unavailability, incorrect pricing, inaccurate quantities, or misdescriptions—we will not be held bound by such errors. We will notify you as soon as we become aware of the issue and take corrective action where necessary.

4.6 If cancellation of an order is initiated by us, no cancellation fees will be payable. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any loss or claim relating to a cancelled order or refusal to process an order. We are not bound by any incorrect information about goods that are on our third-party providers’ websites.

4.7 Orders may not be cancelled after receipt of payment of the Goods by LRS Online. After dispatch of your Goods, you may cancel the Sale only in accordance with the Exchanges and Refund Policy.

5. DELIVERY BY COURIER

5.1 Delivery fee: We will charge a delivery fee for every order you place, which will be quoted and billed at checkout. The delivery options presented to you in checkout are dependent on your cart contents and delivery address.

5.2 Delivery Areas & Fees

We offer Standard Delivery and Outlying Delivery options for our Door to Door Deliveries.

5.2.1 Delivery Classification
The delivery options (Standard or Outlying) provided on our website are based on general guidelines for cities and suburbs. However, the final determination of whether an address is considered Standard or Outlying is made, based on the postal code.

5.2.2 Reclassification of Delivery Option
In the event that a customer selects Standard Delivery, but our fulfillment team determines, based on the postal code, that the delivery address falls under Outlying Delivery, we reserve the right to adjust the delivery fee. The customer will be contacted to pay the additional outlying delivery fee.

5.2.3 Customer Notification & Payment of Additional Fee
If the delivery fee is adjusted, we will contact you as soon as possible to notify you of the change and request payment of the additional fee. You will be provided with the option to:
a) Proceed with the updated delivery charge and continue with the order, or

b) Change the delivery method and pay the additional delivery fee (if any), or

c) Cancel the order for a full refund if you choose not to accept the revised delivery fee.

5.2.4 Delivery Address Accuracy
It is the customer’s responsibility to ensure that the correct postal code is entered at checkout. Incorrect or incomplete address details may lead to delays, additional fees, or order cancellation.

5.3 Delivery: We will arrange for delivery to the delivery address that you provided to us in checkout. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided to us.

Our couriers deliver between 09h00 and 17h00 on weekdays (Monday to Friday, excluding public holidays) and we only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.

5.4 Delivery period: We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens within the approximate timelines indicated on our Delivery Options page. We will try to deliver all the goods in your order at the same time, but goods may arrive in multiple packages.

5.5 Access to the delivery location: You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered.

5.6 Stock availability: We cannot guarantee the availability of stock, but will use reasonable efforts to ensure that stock is available. We will notify you when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased. Please contact our LRS Online Support Team if you have any stock-related queries.

5.7 Accepting your delivery: If you are unable to accept the goods yourself, please ensure that you or your authorised representative are available at the delivery address. If anyone else accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce a form of identification (for example, an original ID or driver’s licence). This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the goods to you due to access problems or if you are not available when we deliver the goods. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.

5.8 Inspecting the goods: You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the reason for rejecting the goods and the nature of the damage on the delivery slip, notify us immediately and not accept delivery of the goods. If you do not note the reason for rejecting the goods and the nature of the damage on the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.

5.9 Courier: We make use of courier services to deliver the goods to you. We are not liable for any damage suffered or any losses incurred arising out of any act or omission by the courier, its directors, employees, sub-contractors, agents or representatives. By shopping with us online, you agree that we may share your personal information with our couriers so they can deliver your goods to you. Please refer to our Privacy Policy for more information.

6. COLLECTION AT NEAREST PAXI POINT

6.1 Delivery fee: We will charge a delivery fee for every order you place, which will be quoted and billed at checkout. The delivery options presented to you in checkout are dependent on your cart contents.

6.2 Delivery fees may change at any time without notice to you.

6.3 Delivery: We will arrange for delivery to the PAXI Collection Point that you provided to us in checkout. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the PAXI Collection Point you have provided to us.

Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate PAXI Collection Point details.

6.4 Delivery period: We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens within the approximate timelines indicated on our Delivery Options page. We will try to deliver all the goods in your order at the same time, but goods may arrive in multiple packages.

6.5 Stock availability: We cannot guarantee the availability of stock, but will use reasonable efforts to ensure that stock is available. We will notify you when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased. Please contact our LRS Online Support Team if you have any stock-related queries.

6.6 Collecting your order: You will need the PAXI pin as provided by us to you as well as a proof of identification (ID) which will be provided at your selected PAXI collection point. LRS Online will not be held liable if you cannot collect your parcel at the PAXI Collection Point, provided that we have sent you your PAXI pin to your provided cellphone number.

6.7 You will have 14 days to collect your order from your selected PAXI Collection Point. Should you fail to collect it within those 14 days, the order will be returned to us and you will be held liable for the additional delivery charges. If we are unable to deliver the goods to you using the PAXI System, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.

6.8 Collecting your order: If you are unable to accept the goods yourself, please ensure that you or your authorised representative collects your order at the selected PAXI Collection Point by providing the PAXI Pin to them. If someone else accepts delivery of the goods at the selected PAXI Collection Point, they are presumed to be authorised to collect the goods on your behalf.

6.9 If someone else obtains access to your PAXI Pin, with or without your wilful consent, they are presumed to be authorised to accept the goods on your behalf. LRS Online will not be held liable, if someone else has used your PAXI Pin to collect your parcel.

6.10 Inspecting the goods: You must inspect the goods when you have collected them. If the goods are damaged in any way, you must notify us immediately.

6.11 PAXI: We make use of PAXI services to deliver the goods to you. We are not liable for any damage suffered or any losses incurred arising out of any act or omission by PAXI, its directors, employees, sub-contractors, agents or representatives. By shopping with us online, you agree that we may share your personal information with PAXI so they can deliver your goods to you. Please refer to our Privacy Policy for more information.

7. EXCHANGES, REFUNDS AND GENERAL WARRANTIES

7.1 If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 10 (ten) days from the date of delivery. The date on the delivery receipt or the date we have sent you your PAXI Pin will be considered as the first day. Once 10 days has passed, we cannot process any exchanges. The goods must be unused, unworn, undamaged, in its original condition and (where applicable) packaging and you must have the invoice and unused accessories. You cannot return goods if its price tag has been removed, or reasons of public health do not allow its return.

7.2 The following items cannot be exchanged: Clearance or sale items; Underwear, undergarments, socks and headwear for hygienic reasons; gift cards and any item not in its original condition or damaged.

7.3 Incorrect items delivered: Should we accidentally deliver the wrong goods to you, or if the goods are not as described on our website, or the goods are missing any parts:

Please do not remove any of the stickers or labels, or remove the goods from its original packaging. Notify us immediately and we will collect the goods from you at no charge and issue you with a refund (using the same method of payment you originally used for the purchase).

7.4 If you are returning goods via courier, you will have to complete the returns form, specifying the reason why you are returning the goods. You must also pack the goods into the original packaging. If you are returning goods that are not defective via courier, you will be charged an exchange fee. 

7.5 If you are returning goods via PAXI, we will provide you with the designated PAXI Collection Point. Please ensure that the goods are packed in their original packaging. For non-defective returns made via PAXI, you will be responsible for the exchange fee, which includes the costs of sending the goods to us through PAXI and any necessary insurance. We reserve the right to specify the PAXI return method and whether PAXI insurance is required.

7.6 Once we have inspected the returned product and validated your exchange or return, we can exchange your product for another product, or we will give you a LRS Online voucher with the purchase price of the product. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories. Refunds are not available for Customer Attributed Returns.

7.7 For Customer Attributed Returns, Customers are responsible for the exchange fee, which covers the costs related to returning the product and having the replacement product delivered. Specific delivery methods (e.g., Door-to-Door or PAXI collection) will be determined based on your location and situation.

7.8.1 If a product is returned and exchanged for a new product, LRS Online shall bear the risk of loss associated with the exchange provided that the customer complies with our requirements for delivery insurance. The cost of insurance, if necessary, will be communicated to you in advance and is included in the exchange fee.

7.8.2 In certain circumstances, the purchase of delivery insurance may be required to protect the value of the returned goods. If insurance is required, you will be informed of this requirement and the amount needed. If you purchase the insurance as instructed (if necessary), we will assume liability for the return during transit. However, if you choose not to purchase the recommended insurance, you agree to assume full responsibility for any loss or damage during the return process.

7.9 All exchanges are subject to the sole discretion of LRS Online. We retain unilateral authority to determine the logistics and process for any exchange, including but not limited to the choice of delivery method, collection points, and insurance requirements. Decisions regarding the exchange process will be based on your location, the selected delivery method, and our assessment of insurance needs.

7.10.1 Our Suppliers offer a guarantee on their goods against breakage and apparent faults within a certain period (which is fixed from the original date of purchase). Their policy is to exchange the products if it is apparent that a factory fault caused a problem. If an article has been abused or tampered with the onus is on the suppliers to decide whether it will be replaced. LRS Online thus cannot exchange a product without prior approval from the supplier thereof. Normal wear and tear is excluded from the guarantee.
7.10.2 If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 7 days after delivery / collection of the product.
7.10.3 Once we have inspected the product and validated your return, we will, at your choice, replace the product (if such replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Replacements could take longer, depending on replacement availability.
7.10.4 Please provide the original packaging for returning the product as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a replacement or a refund. Our courier or PAXI is entitled to refuse collection of a product that is not properly packaged for transport.

7.11 Products can only be refunded if it is a defective product or if the incorrect product is sent to the customer. We will not charge courier fees if the incorrect product was delivered. Please bear in mind that refunds can take 5 – 10 working days to reflect in your account.

7.12 We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return:

• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage of the product;
• damage arising from a failure to adequately care for the product; and
• damage arising from alterations to the product

7.12 If goods are faulty or defective and do not have a specific warranty or guarantee, you may return them within 1 (one) month from the date of purchase, provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods.

We may in certain instances require an assessment of the goods and require you to pay us an assessment fee before we do an assessment. If, after we have assessed the goods, we find that the goods are defective or that there are quality issues, we will refund your assessment fee and either repair the goods, replace the goods or refund you the value of the goods in the same way that you paid for the goods. However, if we discover in our assessment that:

7.13.1 you have not adhered to the use, maintenance and care instructions and weight-bearing guidelines of the goods;
7.13.2 the goods were exposed to damp or water, placed in direct sunlight causing colour fading or changing, placed outside, placed too close to a heat source such as fireplaces, heaters and braais, or that deterioration was caused by the goods’ immediate environment such as coastal air and extreme humidity;
7.13.3 the goods are not defective or not affected by quality issues;
we will refuse to refund you or accept return of these goods.

7.14 If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.

7.15 If you return items to us by mistake and you want these returned to you, you may be liable to reimburse LRS Online for the cost of having the product returned to you. If you return a product that does not comply with this policy, you may be liable to reimburse LRS Online for the cost of collecting the product from you and the cost of having the product returned to you. Where your refund is refused for whatever reason it shall be your responsibly to pay for both the shipping costs which we have paid to collect the item and the shipping costs to re-send the item back to you.

8. IF YOU WANT TO CANCEL YOUR ORDER

We cannot cancel any order once it has been paid. We can only process exchanges once we have confirmed that the goods have been returned to our distribution centres. Please refer to our Exchanges and Refund Policy for more information.

9. PAYMENT

9.1 We take reasonable steps to secure your payment information and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned. Transacting with us electronically (including transacting on our websites and apps using your credit card details) is safe and secure.

9.2 If you are paying by credit card, the total cost of the order will immediately be debited to your account, if your order is not fulfilled or is cancelled by LRS Online then it will result in a refund. When you submit your order, you warrant that you are authorised to use the card and that there are sufficient funds to pay for the order. You consent to our use of the services of reputable and secure third-party payment service providers in order to process credit card transactions and acknowledge that doing so necessitates the disclosure of your credit card information when you make a purchase.

9.3 In the event that you return goods, it will take up to 10 working days after the return of the goods to process a refund and for it to reflect on your account.

LRS REWARDS CLUB TERMS AND CONDITIONS

10.1. Eligibility

10.1.1 Participation in the LRS Rewards Club is governed by these Terms and Conditions.

10.1.2 General Eligibility: The LRS Rewards Club (“Program”) is open to individuals who are 18 years or older, with a valid email address and a registered account on the LRS Online website.
10.1.3 Geographic Eligibility: The Program is available to customers located in South Africa who make purchases on the LRS Online website or via WhatsApp, where applicable.
10.1.4 Exclusions: Employees, affiliates, and immediate family members of LRS Online are not eligible to participate in the Program.
10.1.5 Eligibility for Points: Customers are eligible to earn points only after making a purchase with LRS Online.

10.2. Enrollment and Account

10.2.1 Enrollment Process: Participation in the Program is automatic upon creating an account on the LRS Online website and making your first purchase.
10.2.2 Account Creation: To participate, customers must create an account on the LRS Online website, providing valid and accurate information.
10.2.3 Program Enrollment for WhatsApp Users: WhatsApp customers will receive a unique referral code upon registration through the LRS WhatsApp Support Team.

10.3. Program Benefits

10.3.1 Earning Points: Customers can earn points by completing certain actions such as referrals, reviews, and social media follows.
10.3.2 Referral Exclusions: Points for referrals do not apply to products in the “Exclusive” category.
10.3.3 Referral Minimum Spend: A minimum spend of R700 is required for both the Promoter to earn referral points and for the Friend to earn a discount on their first purchase.
10.3.4 Types of Rewards: Rewards are in the form of discounts or in-store credit (e.g., 10 points = R1). Customers can use their in-store credit to reduce the cost of future purchases.
10.3.5 Point Caps: There are no caps on the total points that can be earned, but specific rewards may have minimum point requirements to redeem.

10.4. Points or Rewards System

10.4.1 Point Calculation: Points are earned through various activities, including but not limited to referrals, reviews, and social media interactions.
10.4.2 Point Valuation: Each point is valued at R0.10, meaning 10 points = R1.
10.4.3 Point Expiration: Points will expire 12 months from the date they were earned unless otherwise stated. A reminder email will be sent before expiration.
10.4.4 Point Restrictions: Points cannot be combined with certain promotions or offers unless explicitly stated. Points cannot be exchanged for cash.
10.4.5 Reviews Eligibility: Customers can only earn points for reviews if they have purchased the product being reviewed.
10.4.6 LRS Online Discretion: LRS Online reserves the sole and absolute discretion to determine whether a referral qualifies for points, or whether points should be awarded for social media follows or reviews.

10.5. Fraudulent Points Usage

10.5.1 Points Fraud or Error: If LRS Online believes that points have been wrongfully, fraudulently, or incorrectly obtained or applied to a purchase, LRS Online reserves the right to inform the customer that the points will not be applied to that purchase.
10.5.2 Action Required: In such cases, the customer will be required to pay the additional amount (the value that was discounted by the use of the fraudulent or incorrect points).
10.5.3 Refund Option: If the customer does not pay the additional amount, LRS Online reserves the right to cancel or refund the purchase in full.

10.6. Revocation of Points and Reviews

10.6.1 Revocation of Points
In the event that a customer revokes or deletes their review, LRS Online (Pty) Ltd reserves the right to revoke any points or rewards earned through that review as part of our Loyalty Program, at our sole discretion. Points are awarded based on customer reviews and other program-related activities, and any removal or invalidation of these activities may result in the forfeiture of points, rewards, or benefits associated with the review.

10.6.2 Removal of Reviews from Website and Social Media
If you choose to remove your review or testimonial, LRS Online (Pty) Ltd will make reasonable efforts to remove the content from our website and social media platforms. However, it may not always be possible to fully remove your review, especially if it has been combined with other customer reviews or images, or if it has been shared or reposted by third parties. Please note that once content is shared on public platforms, it may be beyond our control to fully retract it.

10.7. Expiration or Forfeiture of Rewards

10.7.1 Expiration of Points: Points will expire 12 months from the date they were earned.
10.7.2 Forfeiture: Points or rewards may be forfeited if the customer’s account is terminated due to a violation of these Terms, or if there is inactivity in the account for a period of 12 months or longer.

10.8. Program Changes and Termination

10.8.1 Program Modification: LRS Online reserves the right to modify, suspend, or terminate the Program at any time, without prior notice.
10.8.2 Customer Notification: In the event of changes or termination, customers will be notified via email or through the LRS Online website.
10.8.3 Post-Termination: If the Program is terminated, customers will have 30 days from the termination notice to redeem any accumulated points.

10.9. Abuse and Fraud Prevention

10.9.1 Prohibited Activities: Activities such as using multiple accounts to gain rewards, fraudulent purchases, or manipulating the points system will result in immediate suspension from the Program.
10.9.2 Consequences of Abuse: If any fraudulent activity is detected, LRS Online reserves the right to cancel points, revoke rewards, or terminate the offending account.

10.10. Data Collection and Privacy

10.10.1 Data Collection: By participating in the Program, customers consent to the collection and processing of their personal data, including but not limited to, name, email address, purchase history, and program interactions.
10.10.2 Data Usage: Customer data will be used to administer the Program, provide rewards, and send promotional communications as described in the Privacy Policy.
10.10.3 Third-Party Service Providers: LRS Online may share data with third-party providers that assist in managing and administering the Program, in accordance with applicable laws.

10.11. Limitation of Liability

10.11.1 Liability Limit: LRS Online is not responsible for any damages, losses, or issues arising from the use or inability to use the Program, including system downtime, website errors, or issues with rewards redemption.
10.11.2 No Responsibility for Lost Points: LRS Online is not liable for any lost, stolen, or unredeemed points.
10.11.3 Force Majeure: LRS Online shall not be liable for any failure or delay in fulfilling its obligations under the Program due to events beyond its reasonable control, including but not limited to natural disasters, technical failures, or government actions.
10.11.4 Hacking and Website Crashes: In the event of hacking, technical failure, or website downtime, LRS Online will make reasonable efforts to restore the points system. However, the onus is on the customer to prove their points for restoration, and LRS Online cannot be held liable for any losses arising from such incidents.

10.12. Governing Law and Dispute Resolution

10.12.1 Governing Law: These Terms shall be governed by the laws of South Africa.
10.12.2 Dispute Resolution: Any disputes relating to the Program shall first be addressed through informal negotiation. If not resolved, disputes will be submitted to binding arbitration. LRS Online reserves the right to select the arbitrator at its sole discretion, and the decision of the arbitrator will be final.

10.13. Changes to Terms and Conditions

10.13.1 Right to Modify: LRS Online reserves the right to change or update these Terms and Conditions at any time.
10.13.2 Customer Notification: Changes to the Terms will be posted on the LRS Online website, and customers will be notified via email.
10.13.3 Effective Date: The latest version of these Terms and Conditions will be effective as of 28 March 2025.

10.14. Program Membership and Termination

10.14.1 Termination of Membership: LRS Online reserves the right to terminate a customer’s participation in the Program at its discretion, including but not limited to cases of fraud, abuse, or violation of these Terms.
10.14.2 Effect of Termination: Upon termination of membership, all accrued points will be forfeited, and the customer will no longer be eligible for rewards.

10.15. Tax Implications

10.15.1 Customer Responsibility: Any taxes arising from the redemption of points or rewards, if applicable, are the sole responsibility of the customer.
10.15.2 Tax Changes: The Program may be subject to local or national tax regulations, and changes may affect rewards or earnings.

10.16. Intellectual Property

10.16.1 Ownership: All intellectual property associated with the Program, including but not limited to logos, trademarks, and branding, is owned by LRS Online.
10.16.2 License: By participating in the Program, customers are granted a non-exclusive, non-transferable license to use the Program’s branding in accordance with these Terms.

10.17. Communication

10.17.1 Program Communication: Customers will receive communication related to the Program via email, text, or through the LRS Online website.
10.17.2 Promotional Offers: By participating in the Program, customers agree to receive promotional offers, updates, and newsletters unless they opt out.

10.18. Contact Information

For any questions or concerns regarding the LRS Rewards Club, please contact us at:

1. Email: info@lrsonline.co.za
2. WhatsApp: 078 254 5248

11. CHANGES TO THE TERMS AND CONDITIONS

11.1 We are entitled to amend these Terms and Conditions, at our sole discretion, from time to time, without notice to you.

12. OWNERSHIP AND COPYRIGHT

12.1 The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of LRS Online its advertisers and/or sponsors and/or is licensed to LRS Online.

12.2 You will not acquire any right, title or interest in or to the Website or the Website Content.

12.3 Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law. To obtain permissions for the commercial use of any Website Content contact us.

12.4 Where any of the Website Content has been licensed to LRS Online or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.

13. DISCLAIMER

13.1 The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.

13.2 Whilst LRS Online takes reasonable measures to ensure that the content of the Website is accurate and complete, LRS Online makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website.

13.3 LRS Online disclaims liability for any damage, loss or liability, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.

13.4 Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.

13.5 Any views or statements made or expressed on the Website are not necessarily the views of LRS Online, its directors, employees and/or agents.

13.6 In addition to the disclaimers contained elsewhere in these Terms and Conditions, LRS Online also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of LRS Online, its employees, agents or authorised representatives. LRS Online thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.

14. LINKED THIRD PARTY WEBSITES

14.1 This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and LRS Online is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.

14.2 Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.

15. REVIEWS AND PICTURES

 By submitting a review, testimonial, or image to LRS Online (Pty) Ltd, you grant us a perpetual, worldwide, royalty-free license to use, display, and share this content on our website, social media platforms, marketing materials, and other promotional activities.

You acknowledge and agree to the following terms:

15.1 Ownership and Consent

• You confirm that you own the rights to the content you submit.

• If you submit a review, it may be publicly visible along with your name and rating.

• Any pictures you submit, whether as part of a review or via direct submission, may be used for promotional purposes by LRS Online (Pty) Ltd.

15.2 Modifications

• LRS Online (Pty) Ltd will not modify your submitted content in a misleading manner, but we may adjust the formatting for clarity or consistency.

15.3 Withdrawal of Consent

• If you withdraw your consent, we will make reasonable efforts to remove your image from our website and social media platforms, wherever practical.

• However, it may not be possible to fully remove your image from social media platforms, especially if it has been shared by third parties or combined with other customer images.

15.4 Inappropriate Content

• Reviews containing hateful, offensive, or inappropriate content may be removed at the discretion of LRS Online (Pty) Ltd.

15.5 Consent for Third-Party Images

• If you submit an image featuring another person, you confirm that you have obtained their explicit consent to share their likeness with us, and you acknowledge that they also grant us permission to use their image as described above.

16. Resellers and Proxies

LRS Online (Pty) Ltd reserves the sole discretion to refuse any order or transaction that is suspected to be placed by a reseller or a proxy acting on behalf of a reseller. We have a strict policy prohibiting the sale of products to resellers, and we take measures to prevent the unauthorized distribution of our products.

16.1 Right to Refuse Orders

• LRS Online (Pty) Ltd has the right, at its sole discretion, to refuse any order where it reasonably suspects that the purchaser is a reseller or acting on behalf of a reseller, including through proxies or other third parties.

• We reserve the right to cancel orders, without prior notice, if they are suspected to be placed by resellers or proxies of resellers.

16.2 Sanctions for Violation
In the event that a purchaser is determined to be a reseller or acting on behalf of a reseller, the following actions may be implemented:

1. Permanent Ban: The customer, as well as any proxies or third parties reasonably suspected of acting on their behalf, will be permanently banned from making future purchases on LRS Online (Pty) Ltd.

2. Cancellation of Future Transactions: Any future transactions, whether made directly by the individual or through any proxy, will be automatically cancelled. The payment will be refunded, subject to a 5% transaction fee to cover processing costs.

16.3 Refunds and Processing Time
Refunds for cancelled orders will be processed in accordance with our standard refund policy. However, if a customer continues to place orders through resellers or proxies, the refund processing time may take up to 8 weeks to complete due to the need for further investigation and processing of the violation. The 5% transaction fee will apply to such refunds.

16.4 Monitoring and Enforcement
We actively monitor orders to identify suspicious purchasing patterns and take reasonable steps to enforce this policy. Any suspected reseller activity will be investigated, and appropriate action will be taken as necessary.

17. LIMITATION OF LIABILITY

17.1 LRS Online cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of LRS Online, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of email to info@lrsonline.co.za.

17.2 LRS Online shall not be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from your use of, or reliance upon, the website or the content contained in the website; or your inability to use the website, and/or unlawful activity on the website and/or any linked third party website.

17.3 You hereby indemnify LRS Online against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website and/or any linked third party website.

18. AVAILABILITY AND TERMINATION

18.1 We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof with or without notice to you.

18.2 LRS Online may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that LRS Online will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time and to the extent possible.

18.3 If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, and you fail to remedy such failure within 7 (seven) days of notice to you by us, this may (in our sole discretion) lead to a suspension of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.

19. GOVERNING LAW AND JURISDICTION

19.1 These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.

19.2 Nothing in this clause or the Terms and Conditions limit your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.

20. MISCELLANEOUS

20.1 LRS Online may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.

20.2 You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.

20.3 Any failure on the part of you or LRS Online to enforce any right in terms hereof shall not constitute a waiver of that right.

20.4 If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.

20.5 No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.

20.6 No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show, grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.

20.7 These Terms and Conditions contain the whole agreement between you and LRS Online and no other warranty or undertaking is valid, unless contained in this document between the parties.

[Version date: 28/03/2025]