FAQs

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Placing Orders

To place an order, simply browse our website, select the items you want, choose the size and quantity, and click “Add to Cart.” When you’re ready to check out, follow the on-screen instructions to complete your purchase.

Yes, you can place an order with us through WhatsApp. Simply send a message to our WhatsApp number (078 254 5248) and our customer team will guide you through the process, assist with product selection and help you complete your purchase.

Lay-By

Placing an order through Lay-By is a straightforward process. At present, we handle Lay-Bys manually to ensure personalized attention to each Lay-By. Here’s a step-by-step guide:

  1. Choose Your Communication Method: You have three convenient options to request a Lay-By: WhatsApp, SMS, or Email. These channels are easily accessible either during checkout or via our Contact Us page. For SMS and WhatsApp, please use our dedicated number: 078 254 5248. For email inquiries, reach out to us at info@lrsonline.co.za.

  2. Initiate the Lay-By request: Once you’ve decided on your selected items, simply reach out to us through your preferred communication method as mentioned above. Share with us the details of the items you wish to Lay-By, along with your preferred delivery method. Our team will then assist you through the subsequent steps seamlessly.

  3. Processing Your Lay-By: Upon receiving your request, our team will swiftly process your Lay-By. You will then receive a Lay-By Slip, confirming the initiation of the Lay-By process, pending payment.

  4. Payment Options: We offer flexible payment options to suit your convenience. Upon initiating the Lay-By, you’ll receive a YOCO payment link. This link facilitates payments via Debit/Credit Card or Electronic Funds Transfer (EFT).

  5. Confirmation: Once your Lay-By payment is processed successfully, you’ll receive confirmation via your chosen method of communication (WhatsApp, SMS, or Email). This confirmation serves as your receipt and confirms the reservation of your selected items until the Lay-By is complete.

By following these steps, you can easily place an order through Lay-By, ensuring a seamless shopping experience tailored to your preferences. Should you have any further queries or require assistance, don’t hesitate to reach out to our dedicated customer support team.

The minimum deposit is 10% of the total cart value of the goods including the delivery charges.
You have 3 months to pay your Lay-By.

You will be notified that your Lay-By has been paid in full and your goods will be delivered to your nearest PAXI collection point or to your chosen address if you have selected the Door-to-Door Delivery option.

Paying your lay-by is simple and convenient. You can choose to contact us via SMS, email, or WhatsApp. If you don’t have the details of your Lay-By anymore, just let us know, and we will share the details with you again. After that, we will send you a payment link through your chosen communication method, allowing you to complete your payment easily.

Please contact info@lrsonline.co.za should you wish to cancel a Lay-By or alternatively use the Contact Us Tab. Unfortunately, no refunds can be issued but we can exchange your Lay-By for another product, or we will give you a LRS Online voucher with the paid-up value of the Lay-By.

Delivery Options

We have two main delivery options:

  • PAXI
  • Door to Door Delivery (Courier)

PAXI

PAXI is one of our delivery options, that allows you to collect your order at your nearest Pep, Shoe City or Tekkie Town.

Select the PAXI option upon checkout and select between Standard Delivery or Expedited Delivery. You will then be requested to select your preferred PAXI point collection. Once your order has been completed, we will process your order and dispatch your order. You will then receive a PIN number and a notification that your order is ready for collection. You will have 14 days to collect your order from your selected PAXI Collection point.

You will need the PAXI pin as provided by us to you as well as a proof of identification (ID) which will be provided at your selected PAXI collection point.
Yes, someone can collect your parcel on your behalf as long as you share the PAXI Pin with them and they bring a proof of identification with them. LRS Online bears no responsibility for any loss or damage whatsoever if a parcel is collected by another person on your behalf.

Standard
Delivered in 7 to 9 Business Days
R69 for orders under R999
R39 for orders above R999
Free for orders above R1 400

Expedited Delivery
Delivered in 3 to 5 Business Days
R99 for orders under R999
R69 for orders above R999
R29 for orders above R1 400

If you are having difficulty finding your PAXI Pickup Point, please proceed with the checkout process. During checkout, select the option “NOT SURE ABOUT CORRECT PAXI PICKUP POINT.” After you have completed the checkout, a member of our Orders Support Team will reach out to assist you in choosing the correct PAXI pickup point.

Alternatively, you can visit our Contact Us page, select “Orders” from the dropdown menu, and our team will be happy to help you.

Door to Door Delivery (Courier)

We deliver via courier directly to your home or office, anywhere in South Africa. Once your order has been processed you will receive an email containing your tracking number from either Fastway couriers or The Courier Guy.

The delivery fee will be determined by your location, remoteness and the total value in your cart. Enjoy reduced delivery fees when your cart exceeds R999. Plus, unlock free delivery when your cart totals R1,400 or more!

Please be aware that door-to-door delivery costs can vary, especially for remote or outlying areas, and there may be cases where this service is not available due to logistical constraints. In such instances, we recommend selecting the PAXI Standard or PAXI Expedited Delivery option for delivery, and selecting your nearest PAXI collection point.

Door to Door delivery will take approximately 2-5 business days.
Yes, you will need to show your ID book or smart card, driver’s license or passport. This is for our customers protection to ensure your package is given to the correct person. You will also be required to print your name and signature as proof of delivery.

The Courier will try to call you and arrange a date and time that is suitable for you to receive your delivery. After a second unsuccessful delivery attempt the Courier will return your order to us, and you will be credited for your purchase minus the cost of delivery and the cost of returning the package to us.

Payment Methods

1. Credit & Debit Cards- We accept Visa and Mastercard through Yoco. Simply fill in your Visa or Mastercard details to complete your order. Quick, easy and convenient.

2. Instant EFT– Instant and secure, Yoco is a payment gateway to complete your order via EFT.

3. Lay-By– This is a payment option that allows you to pay for an item in monthly instalments within 3 months. LRS Online will hold the item for you until the price has been paid in full. At present, we handle Lay-Bys manually. Upon initiating the Lay-By, you’ll receive a YOCO payment link. This link facilitates payments via Debit/Credit Card or Electronic Funds Transfer (EFT).

4. Cash– If you wish to pay cash, you can follow the following steps:

a. Order Placement

Choose the “Cash Deposit/ Direct Bank Transfer” option during checkout.

b. Order Confirmation

Once your order is placed, you’ll receive a confirmation email with the LRS Online banking details sent to you.

c. Payment

You can make a bank deposit, ATM deposit, or EFT (Electronic Funds Transfer) to the banking details sent to you. Payment is due within 1 business day of placing your order. Please note that LRS Online bears no responsibility for incorrect banking details entered, and we will not be able to refund any amount due to any errors.

d. Proof of Payment

Please send through the proof of payment to info@lrsonline.co.za or via WhatsApp to 078 254 5248. Once funds clear in our account, your order will be dispatched.

Yes, you can, we accept cards from all banks including FNB, Standard Bank, Absa, Nedbank and Capitec. In the checkout process, select the Yoco Debit/ Credit Card or EFT option. Then fill in the details on the front and the back of your card, where it prompts you to enter your card details.

Yes, it’s safe. We use industry-standard encryption and security measures to protect your personal and payment information.

Exchanges

To request an exchange, you have a few options:

  1. Through Your Account:

    • Log in to your account.
    • Navigate to the “Orders” section.
    • Look for the specific order you wish to exchange.
    • Within the order details, locate the “Exchange” tab.
    • Follow the prompts to submit your exchange request.

  2. Via the Contact Us Page:

    • Visit our Contact Us page here.
    • Fill out the provided form, specifying your exchange request in the message field.
    • Alternatively, you can directly contact us on WhatsApp at 078 254 5248 or via email at info@lrsonline.co.za.

We’re here to assist you throughout the exchange process and ensure your satisfaction with your purchase.

Yes, you can provided, it is unused, unworn, undamaged and in its original condition. The following items cannot be exchanged:

  • Clearance or sale items.
  • Underwear, undergarments, socks and headwear for hygienic reasons.
  • Any item not in its original condition or damaged.

Customers can exchange items within 10 days from the date of delivery.

If a product is returned and exchanged for a new product, the customer will be liable for an exchange fee of R150. This fee covers the costs to return the original goods to us as well as the costs to re-deliver the new goods to the customer. The exchange fee also includes the costs of delivery insurance if necessary.

Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by logging a return immediately. You will be requested to take a picture of the item and submit a return request. A member of our customer support team will contact you regarding the return of the item.

If you have received a product which turns out to be defective, please notify us as
soon as reasonably possible after you become aware of the defect, but in any
event within 7 days after delivery / collection of the product. You will be requested
to take a picture of the item and submit a return request. A member of our customer support team will contact you regarding the return of the item.

Refunds

Products can only be refunded if it is a defect product or if the incorrect product is sent to the customer. We will not charge courier fees if the incorrect product was delivered or if it is a defective item.

It will take refunds 5 – 10 working days to reflect in your account.

We cannot cancel any order once it has been paid. We can only process exchanges once we have confirmed that the goods have been returned to our distribution centres.

Promo Codes

  • Double-check the code. Sometimes a small mistake can cause it not to work. Make sure it matches exactly.
  • Our Promo Codes often have an expiration date. If it is past the expiration date, it will not work.
  • Promo Codes may have minimum requirements, like a minimum purchase amount. Make sure you meet those requirements.
  • Some Promo Codes are for one-time use.
  • If you have any further issues with your Promo Code, contact our customer support team at info@lrsonline.co.za.

Should you have any further questions, do not hesitate to contact our customer support team at info@lrsonline.co.za.

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