Lay-By Policy

Welcome to LRS Online's Lay-By Policy
How do I place an order through Lay-By?

At LRS Online, we strive to make your shopping experience as convenient and personalized as possible. Our Lay-By service allows you to reserve your selected items and pay for them over time. Here’s how you can place an order through Lay-By:

  • Choose Your Communication Method: We offer three easy ways to request a Lay-By: WhatsApp, SMS, or Email. You can find these options during checkout or on our Contact Us page. For SMS and WhatsApp, please use our dedicated number: 078 254 5248. For email inquiries, reach out to us at info@lrsonline.co.za.
  • Initiate the Lay-By request: After selecting your items, contact us through your preferred method mentioned above. Provide us with the details of the items you wish to Lay-By and your preferred delivery method. Our team will guide you through the next steps effortlessly.
  • Processing Your Lay-By: Once we receive your request, our team will quickly process your Lay-By. You will receive a Lay-By Slip, confirming the initiation of the Lay-By process, pending payment.
  • Payment Options: We offer flexible payment options to suit your needs. After initiating the Lay-By, you will receive a YOCO payment link. This link allows you to make payments via Debit/Credit Card or Electronic Funds Transfer (EFT).
  • Confirmation: Upon successful processing of your Lay-By payment, you will receive a confirmation through your chosen method of communication (WhatsApp, SMS, or Email). This confirmation serves as your receipt and secures your selected items until the Lay-By is complete.

 

By following these simple steps, you can take advantage of our Lay-By service and enjoy a hassle-free shopping experience tailored to your needs. If you have any questions or need further assistance, our dedicated customer support team is always here to help.

Please find the detailed Lay-By policy below.

1. Definitions

In these terms and conditions (“the Terms”), unless the context indicates the contrary:

1.1 “Lay-by” means the offering of a facility where we reserve goods, which you have chosen, in your name, while you pay for the goods over a period of time. We will hold on to the goods, until it is paid for in full, when we will release it to you for delivery.

1.2 “LRS Online” means your counterparty to these Terms, being: LRS Online (Pty) Ltd, Registration number 2023/100074/07 of 4831 Watermeyer Street, Witbank, South Africa;

“PI” means Personal Information as defined in the Protection of Personal Information Act 4 of 2013 (“POPIA”) and “Process/Processing” has the same meaning assigned thereto in POPIA.

1.4 “We, us, our” means LRS Online, and where relevant, our affiliated companies

1.5 “Websites” means https://www.lrsonline.co.za

1.6 “You” and “your” means the person using the Lay-By facility, and thereby agreeing to these Terms.

1.7 This Lay-By Policy must be read together with the Terms and Conditions.

2. Use of the Lay-By facility

2.1 When you choose goods to Lay-by, you will be required to pay a deposit on opening the Lay-by facility. A minimum of 10% of the purchase price will be accepted to open a Lay-By Facility.

2.2 You must then make a minimum of one payment every month until the goods are paid for in full. You may decide to pay more frequently if you wish.

2.3 The maximum period for a Lay-by is 3 (three) months for all goods.

2.4 Cancellation Fee:
a. If you cancel the Lay-by before paying for the goods in full, we will charge you a cancellation fee of 1% of the Lay-by (“the Cancellation Fee”).
b. If you fail to pay for the goods in full within 60 (sixty) business days after the Lay-by completion date (the end of the 3 (three) month Lay-by period) we will cancel the Lay-by and charge you the Cancellation Fee.
c. We will cancel the Lay-by if you fail to comply with the Terms.

2.5 In the event that the Lay-by is cancelled as per (a) – (c) above, you will be provided an LRS Online Voucher equivalent to the amount that you have paid towards the Lay-by, less the Cancellation Fee.

2.6 In the event that the goods that you have placed on Lay-by are lost, destroyed or damaged before they are paid for in full, we will cancel the Lay-by and refund any amount that you have paid towards the Lay-by.

2.7 We will give you notice by e-mail or SMS if we cancel the Lay-by.

2.8 No goods will be released to you for collection or delivery until the Lay-by has been paid in full.

2.9 No refunds will be provided for cancelled Lay-Bys.

2.10 All Lay-By Orders are subject to availability. Should any of the goods not be available, we will notify you immediately and you can exchange that item for an alternative product or we will issue you with a refund if that is your preference.

3. Your Personal Information (“PI”)

3.1 This clause must be read with LRS Online’s Privacy Policy.

3.2 How we may process your Personal Information (PI):
a. For as long as you have a Lay-by with us, you expressly agree that:
i. we may collect and retain your PI for the purposes of opening, managing, administering and maintaining your Lay-by and establishing, verifying your identity and to collect payment from you;
ii. we may make any enquiry to confirm and verify any information provided by you to us at any stage;
iii. you will give us honest, accurate and up-to-date PI and maintain and update such information where necessary;
iv. we may maintain and store your PI held by us for as long as we need to by law or for any lawful purpose provided for in POPIA;
v. you have the right to access your PI held by us, during office hours within a reasonable time after we have received such a written request for access;
vi. you have the right to request us to correct or delete your PI that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully;
vii. you have the right to object to the processing of your PI at any time, in which event we will no longer be able to manage your Lay-by, and it will be cancelled (see clause 2.4 above);

b. You expressly consent that we may share your PI with:
i. other companies to share positive and negative information about you or your Lay-by, including any non-compliance with these Terms;
ii. payment processing service providers, merchants and banks and other persons that assist with the processing of your Lay-by payments;
iii. law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime, including the SAFPS (the South African Fraud Prevention Services), to prevent identity fraud;
iv. regulatory authorities, industry ombudsmen, governmental departments, local and international tax authorities and other persons that we, in accordance with applicable laws, are required to share your PI with;
v. our service providers, agents and sub-contractors that have been contracted by us;
vi. persons to whom we cede our rights or delegate our authority to in terms of these Terms, without your consent and without notice to you. In such an event the third party will then process your PI; and

c.You acknowledge and expressly consent that we may process your PI for purposes of:
i. managing your Lay-by and enabling us, and any of our authorised representatives to fulfil our obligations in terms of these Terms;
ii. enabling us to detect fraud and criminal activities and to take the necessary measures to prevent any suspicious or fraudulent activity;
iii. processing your purchasing information and online browsing behaviour for: market and product analysis; customer analysis; monitoring your buying patterns, and using credit bureau data to enrich your profile to enable us to improve our personalized marketing offers to you; and generating statistical and research reports for LRS Online use. Should we produce such research or statistical reports for external use, these reports will not contain any PI that identifies you; and
iv. interacting with you via various means including but not limited to: telephonically, post, email, SMS/MMS, social media and WhatsApp
d.You have the right to lodge a complaint with the Information Regulator on +27 10 023 5200. Refer to our Privacy Policy for further details.

4. General

4.1 You hereby consent that we may institute any legal proceedings relating to your Lay-by in any court that has jurisdiction over you. Your Lay-by will be governed by the relevant laws applying in your jurisdiction.

4.2 If we do not immediately carry out or implement any of our rights in terms of the Lay-by for any reason or purpose, it does not mean that we have given up or waived any of those rights.

4.3 We may monitor and record all phone calls and other interactions with you.

4.4 You confirm that you understand these Terms, the risks relating to the Lay-by and your rights and obligations.

4.5 We may cede, assign or transfer any of our rights or obligations, or arrange that any third party carries out any of our rights or obligations in terms of the Lay-by, without your consent and without notice to you.

4.6 We will not be liable for anything outside of our reasonable control, for example computer system failures, power failures, any industrial action, political unrest, war, fires, floods or any other acts of God, if any of these events have an impact on your Lay-by, or prevents us from providing our usual service. We will not be liable for any damages, losses, claims or expenses suffered or incurred by you.

4.7 We may at any time amend or replace these Terms and if we do so, it does not mean a new Lay-by will come into place. You will be bound by the new terms from the time they are released. Please visit the Websites for more information and the latest terms and conditions.

4.8 You must have the required legal capacity to enter into a Lay-by agreement. We may require that you provide us with proof of identification.

4.9 If we grant you a Lay-by, it does not mean that we will do so again in the future. We have the right to refuse to enter into any further agreements with you.

4.10 Please contact us at info@lrsonline.co.za should you have any questions about our Lay-By Policy.