LRS Rewards Club FAQs
Leading Style, Rewarding Loyalty
Welcome to the LRS Rewards Club!
We’re excited to reward you for shopping with us and engaging with our brand. Earn points that you can redeem for in-store credit to use on future purchases.
1. What is the LRS Rewards Club, and how does it work?
The LRS Rewards Club lets you earn points for referring friends, leaving reviews, and engaging on social media. These points convert to in-store credit (10 points = R1), which can be used for discounts on future purchases. The main way to earn points is through referrals using your unique referral link.
2. How do I join the program?
It’s free and easy! Simply create an account on our website. To start earning points, you must make a first purchase. Once done, you’ll be automatically enrolled, and your referral link will be active.
3. How do I earn points?
You can earn points in multiple ways:
Referral Program (Main Way to Earn Points):
- Promoter (You): Share your unique referral link. When your friend makes their first purchase using your link, you earn 500 points.
- Friend: The referred person gets a discount on their first order.
- Minimum Spend Requirement: Your friend must spend at least R700 for the referral to qualify.
- Exclusions: Referral points do not apply to products marked with the “Exclusive” tag.
Other Ways to Earn Points:
- Website Review: 50 points (Send proof to support.)
- Facebook Follow: 50 points (Send proof to support.)
- Instagram Follow: 50 points (Send proof to support.)
- Tiktok Follow: 50 points (Send proof to support.)
4. How do I earn points for Social Media Follows?
To earn points for following us on social media, simply click the follow button from our website.
Points are added automatically to your account, but please note:
✅ These points are given on the honour system and are only valid if you’ve made a prior purchase and actually follow us.
✅ We verify all follows at checkout — if you’re not eligible, the discount may be removed.
📸 To avoid delays or removal of the discount, you’re welcome to send a quick screenshot as proof of your follow via:
📩 Email: admin@lrsonline.co.za
📱 WhatsApp: 078 254 5248
5. How much is each loyalty point worth?
Each point is worth R0.10. For example, 10 points equals R1, 100 points equals R10, and 500 points equals R50.
6. Do you only offer the loyalty program on the website?
No, we also manage our loyalty program for WhatsApp customers and orders. Your referral link is 9 digits starting with REF-, and your friends can use it for WhatsApp orders. While our benefits are better on the website, you are welcome to join our referral program as a WhatsApp customer as well. You can earn referral points through both Website orders and WhatsApp orders!
7. How does the referral program work?
You’ll receive a unique referral link upon joining. Share this link, and when your Friend makes their first purchase, both of you will earn rewards. If you join as a Whatsapp Customer, you will be given a 9 Character Referral Code from our Whatsapp Support Team.
Note: Each household is allowed one referral link. If we suspect abuse, points may be invalidated.
8. Can I share my referral link on social media?
Yes, absolutely! We encourage you to share your referral link on WhatsApp, Facebook, Twitter, Instagram, or any other social media platform. Sharing your link on social media makes it easier for you to earn referral points when your friends make their first purchase!
9. How do I redeem my points?
Log in to your account and go to the “My Rewards” section. Points can be redeemed for in-store credit and used at checkout. (10 points = R1, so 100 points = R10, 500 points = R50, etc.) For our Whatsapp Customers, you can redeem your points when you place your Whatsapp Order.
10. What can I use my points for?
- Discounts on future purchases
- Free or discounted products
Note: Points cannot be exchanged for cash.
11. Do my points expire?
Yes, points expire after 1 year. We will send you a reminder before expiration.
12. How can I check my points balance?
Log in to your account and go to the “My Rewards” section.
13. Can I earn points during sales or on discounted items?
Yes, unless otherwise stated. Some promotions may have exclusions, which will be mentioned in the terms and conditions.
14. What happens if a referred friend returns an item?
If a Friend returns an item, the points you earned from that purchase will be deducted.
15. Can I transfer my points to someone else?
No, points are non-transferable and can only be used by the account holder.
16. Are there restrictions on how many points I can earn or use?
You can accumulate unlimited points, but some rewards may require a minimum number of points to redeem.
17. Do I need to download an app to participate?
No, you can manage everything from your account on our website.
18. What if I forget to use my points during checkout?
Your points remain in your account until you use them.
19. Can I use my points in physical stores?
Currently, points can only be redeemed online or on Whatsapp.
20. What happens if I forget my login details?
Use the “Forgot Password” option on the login page.
21. How do I contact support for loyalty program issues?
- Email: info@lrsonline.co.za
- WhatsApp: 078 254 5248
22. What rewards are available right now?
Check your “My Rewards” section for the latest offers.
23. Can I opt out of the loyalty program?
Yes, by contacting support. Note that opting out means forfeiting your points.
Technical Issues
1. I can’t log in to my account. Can you help?
Yes, contact support for password resets or account recovery.
2. My points are not showing up after a purchase. Why?
Contact support to verify if your purchase qualifies.
3. I tried redeeming my points, but the discount isn’t applying at checkout. What do I do?
Support can assist with troubleshooting.
4. Why didn’t I earn points for my last referral?
Points may not be awarded if the referred purchase included sale items, returned products, or exclusive items. If you believe this was an error, please reach out to our Support team for assistance.
Thank you for being part of the LRS Online Rewards Club!
Start earning points today and enjoy the rewards of shopping with us!
