Privacy Policy

LRS Online (Pty) Ltd respects your privacy and is committed to protecting the personal information you provide to us. This privacy policy outlines our practices concerning the collection, use, and sharing of your personal information. By visiting our website and using our services, you agree to the terms outlined in this policy. For any questions on our Privacy Policy, please contact us at info@lrsonline.co.za.

The purpose of this Privacy Policy is to set out how, why and when LRS Online (Pty) Ltd uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).

It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information.

IF YOU ARE BELOW THE AGE OF 18

If you are under the age of 18 (eighteen), you are assumed to have permission from a parent or guardian for any registration, purchases, or other activities on our Website. LRS Online (Pty) Ltd will not be held liable for any consequences arising from transactions made by users below the age of 18 (eighteen) under the assumption of having parental consent.

We strongly advise parents and guardians to monitor their children’s online activities and to consider using parental control tools available to help provide a child-friendly online environment.

LRS Online (Pty) Ltd respects the privacy of younger users. We do not knowingly collect personal information from users under 18 without the assumption of parental consent.

Parents or guardians who discover that their child has provided us with personal information without their consent can contact us at info@lrsonline.co.za for its removal.

WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS

LRS Online (Pty) Ltd processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. In order for users to access and use our website we collect and process some Personal Information. When you become a registered user, we have to collect and process your Personal Information to render our services to you.
When you register to use our Websites, we may collect the following Personal Information:

  • Name and surname;
  • Email address;
  • Physical address;
  • Billing address;
  • Gender;
  • Mobile phone number;
  • Online identifiers;
  • Date of birth; and/or
  • Identification number.

Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile.

You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

INFORMATION FROM USING OUR WEBSITE
When you access our Website, whether or not you are a registered user of LRS Online, we process some of your Personal Information. Depending on how you access and use our Website, we may receive:
  • log information, through online identifiers, including information on how, when and for how long you use our Websites and other services, the content you view and search queries you submit.
  • information about the equipment you use to access or use our Websites, including the type of device you are using, how you access our Websites, your browser or operating system and your Internet Protocol address.
  • The geographic location from which you accessed our Websites, including your device’s global positioning system signal and information about nearby wifi networks and cell towers. We get this information when you use location-enabled services.
  • Other information about you from third parties, such as social media.
WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

We process the Personal Information we collect and receive to:

  • identify you;
  • verify your identity;
  • create a user account for you; and/or
  • enter into a contract with you.
 

As a registered user, we also process your Personal Information in order to:

  • fulfill our contractual obligations to you when you have ordered goods in order for us to deliver those goods and process returns.
  • provide you with information, products or services you request from us.
  • communicate with you regarding our Website and provide you with information, products or services, including billing, customer support, resolving complaints and quality control.
  • notify you about changes to our Website, services and products, terms and conditions, privacy policy or notices, and any other changes that impact our Website, services and products.
  • send you information about competitions, promotions, products or services that may interest you (unless you have opted out of receiving such information).
  • get feedback from you which we need to develop our products and services and grow our business.
  • comply with any legal or regulatory obligations such as tax or financial laws.
  • undertake research and statistical purposes. The research and statistics we get from this process does not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics.
RETENTION AND RESTRICTION OF RECORDS

We keep your Personal Information for as long as:

  • we need it to provide our Website, products or services to you.
  • it is required or allowed by law and is in line with our internal retention policies.
  • it is necessary to uphold the contract between you and us.
  • you have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information.
 

We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the last period expires, but we will stop using it for the purpose with a shorter period, once that period expires.

By accessing and using the Website, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.

USER TRACKING AND COOKIES

When you access and use our Websites we may use various technological tools to improve your experience on our websites through the use of cookies and/or user tracking.

Cookies are small text files placed on the device that you use to access our Websites. These files do not contain your Personal Information but allow us to associate you with a particular device. Many websites use cookies and we use cookies to:

  • Make our Websites more user friendly.
  • Personalise your interactions with our Websites, tailor our services and Websites to your interests and needs, and ensure they work on your device.
  • Provide advertising that is relevant to you, limit the number of times you see the same advertisement and measure the effectiveness of the advertisements on our Websites and other websites, based on your online activities such as the websites and apps you use or content you view, and information we have about you.
  • Send Opt-In marketing communication if you are not a registered user.
 

We will not use your Personal Information for any other purpose without your permission.

By accessing and using the Website, you consent to our use of cookies.

OPT OUT FROM DIRECT MARKETING
You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email and/or SMS notifications by “opting-out” of any direct marketing communications we may send to you.
WHO ELSE GETS TO PROCESS YOUR PERSONAL INFORMATION

We do not sell your personal information to third parties for their marketing or any other purposes.

We may provide or make your Personal Information available to:

  • our employees, and/or third party service providers in order to enable them to assist us to interact with you via our Websites for the marketing, ordering or delivery of goods.
  • law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation into suspected illegal activity;
  • our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, public relations, delivery services etc). However, our contracts dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit or any other purpose, and must treat such information as confidential information;
  • our suppliers in order for them to liaise directly with you regarding any goods you have purchased or for any other purpose which may require their involvement.
SENDING YOUR PERSONAL INFORMATION OUTSIDE SOUTH AFRICA

We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for purposes set out above (Why we process your Personal Information?), including for data storage and back-up purposes to ensure the integrity of our systems.

When we transfer your Personal Information outside of the geographic borders of South Africa, we will ensure that we do so in accordance with the requirements for lawful transfer outside of South Africa as set out in POPI.

By accessing and using our Websites, you consent to us transferring your Personal Information outside of South Africa as set out in POPI.

SECURING YOUR PERSONAL INFORMATION

We secure the integrity and confidentiality of your Personal Information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.

In order to implement and maintain such measures, we have in place policies, controls and related processes, which are reviewed and updated on a regular basis. Our policies, controls and procedures cover for example:

  • physical, technical and network security;
  • access controls and monitoring of access;
  • secure storage, destruction and encryption of records of Personal Information;
  • Personal Information breach reporting and remediation; and
  • by way of written agreements, imposition of security and confidentiality obligations on third parties (based within or outside the borders of South Africa) who process Personal Information as part of rendering services.
 

Should you disclose your Personal Information to any third party other than LRS Online, LRS Online shall not be liable for any loss or damage arising or suffered by you as a result of the disclosure of such Personal Information to any third party. This is because we do not regulate or control how that third party uses your Personal Information. You should always ensure that you read the privacy policy of any third party.

KNOW YOUR RIGHTS

Having provided adequate proof of your identity, you have the right to:

  • view, correct and/or amend your Personal Information we process. Please note that as a registered user, you can do this through your user account for the Personal Information reflected therein.
  • request a record or description of your Personal Information. LRS Online may charge a fee in order to provide you with this record of your Personal Information. Where requests to access and amend your Personal Information are manifestly unfounded, excessive or repetitive, LRS Online may charge an additional administrative fee or refuse the request.
  • request to have your Personal Information corrected, destroyed or deleted. Please note that you can stop being a registered user by cancelling your account. In this instance LRS Online will retain your Personal Information subject to any legislative requirement and/or our internal retention policy.
  • us complying with your requests upon receipt unless we have credible reason why we cannot comply.
  • be notified of the action taken by us because of your request.
  • Submit a complaint to the Information Regulator.
HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy, you can lodge a complaint with the Information Regulator. The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/

This version of the Privacy Policy replaces any preceding privacy policy provisions on our website. We may occasionally update this Privacy Policy. When you use our Websites the version of the Privacy Policy posted on this page applies to you.